Privacy Policy

Neighbourhood Link / Senior Link is committed to ensuring the privacy and protection of client information. In accordance with the Personal Health Information Protection Act 2004 (PHIPA), the agency has policies that relate to the protection of client information, client consent, access of client records, corrections to a record and complaints.

Personal health information refers to identifying information about a client’s physical or mental health, the services a client is receiving, the client’s health number, substitute decision maker, and other information included in the client record.

Collection, Use and Disclosure of Personal Health Information
Information may be collected, used and disclosed for the following purposes:

  • to assist the client in making decisions about services
  • to review needs and services on an ongoing basis
  • to coordinate services with other service providers
  • to conduct quality assurance and statistical activities
  • to assist in emergency situations and when someone is at risk
  • to meet administrative, legal and regulatory requirements.

Neighbourhood Link / Senior Link staff will share personal health information only in accordance with PHIPA (2004). Information may be disclosed to the following:

  • healthcare professionals who may need to deliver health services or treatment to clients, or who are already involved in client care
  • other community organizations that provide services to clients
  • individuals who are identified by the client as contacts, such as family or friends
  • the Ministry of Health and Long Term Care for reporting requirements
  • legal authorities where required by law.

Protection of Information
Neighbourhood Link / Senior Link takes reasonable measures to ensure that client records are stored securely. Client records are protected against theft, loss and unauthorized copying, access, disclosure and disposal.
Neighbourhood Link / Senior Link takes reasonable measures to ensure that client records are accurate, complete and up-to-date.

Consent
Neighbourhood Link / Senior Link ensures that each client is given the opportunity to provide informed consent for the agency to collect, use and disclose personal health information. Consent is sought verbally and in written form, and clients are made aware of the option of withdrawing consent at any time, as described in PHIPA (2004).

Access
Neighbourhood Link / Senior Link ensures that clients are aware of the right to access their records upon written or verbal request.

Complaints and Corrections
Neighbourhood Link / Senior Link ensures that clients are aware of the right to make complaints about and corrections to a record. Written information is provided to each client regarding the procedure for such actions, and the necessary contact information is also provided.